Refund & Returns Policy

Last Updated: July 2026

Returns Made Simple

At Illicit Bloc, we want you to shop with confidence. Customer satisfaction is important to us, and we aim to make the return and refund process as simple and transparent as possible.

If you’re not completely satisfied with your purchase, you may request a return according to the policy below.

Return Eligibility

You may return an item within 30 days of receiving your order, provided that it meets the following conditions:

  • The item is unworn and unused.

  • The item is in its original condition.

  • All original tags are attached.

  • The item is returned in its original packaging where possible.

  • You have proof of purchase or your order confirmation.

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

For hygiene and safety reasons, some items cannot be returned unless they arrive damaged or defective.

These may include:

  • Gift cards

  • Final sale or clearance items

  • Personalised or customised products

  • Items marked as non-returnable

Please check the product page before placing your order.

How to Start a Return

Starting a return is easy.

Simply contact our customer support team with:

  • Your full name

  • Order number

  • Product name

  • Reason for the return

  • Photos (if the item is damaged or incorrect)

Our team will review your request and provide return instructions.

Refund Process

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If your return is approved, your refund will be processed using your original payment method.

Please allow several business days for your payment provider or bank to complete the transaction.

Exchanges

If you need a different size, colour, or replacement item, please contact our support team.

Exchanges are subject to product availability.

If your requested item is unavailable, we may offer a refund or store credit where applicable.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible.

Include:

  • Your order number

  • A description of the issue

  • Clear photos of the item

We will work quickly to resolve the problem by offering a replacement, exchange, or refund where appropriate.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item arrived damaged.

  • The wrong item was shipped.

  • The product has a manufacturing defect.

If the return is due to an error on our part, we will provide an appropriate solution.

Late or Missing Refunds

If you have not received your refund:

  • Check your bank account.

  • Contact your card provider or payment company.

  • Allow additional processing time.

  • Contact your bank if necessary.

If you still need assistance, please contact our customer support team.

Order Cancellations

Orders may only be cancelled before they have been processed or shipped.

If your order has already been dispatched, you will need to follow the standard return process after receiving your order.

Need Help?

If you have any questions about returns, refunds, or exchanges, our customer support team is always happy to assist.

Email: support@illicitblocuk.com

Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (UK Time)

We aim to respond to all enquiries within 24–48 business hours.

Shop with Confidence

At Illicit Bloc, we’re committed to providing premium streetwear, reliable customer service, and a secure shopping experience.

We appreciate your trust and will always do our best to make every order a positive experience.